Contact support

Send a request to the ÉLAN theme support team. We reply within two business days.

Tell us what’s happening and we’ll reply by email within two business days, Monday to Friday. You’ll get a confirmation with a reference number as soon as you send the form.

Before you write, the troubleshooting guide and the FAQ answer the most common questions. For your Shopify account, payments, domains or apps, contact Shopify Support.

Send a request

All fields are required unless marked optional.

First name

Last name

Email address

We send a confirmation with your reference number here.

Shopify store URL

For example: yourstore.myshopify.com. Your own domain works too.

Theme name

Theme preset

Theme version (optional)

Shown under the theme name in Online Store → Themes, for example 1.0.0.

Describe the problem

Include the page address where it happens, what you expected, and what happened instead.

0 of 5,000 characters

Screenshots (optional)

Up to 5 images: PNG, JPEG, GIF or WebP, 5 MB each and 15 MB in total.

Choose images

I’m happy to grant collaborator access to my store if it’s needed to investigate.Don’t include any codes or passwords here. If access is needed, we’ll ask by email and you choose whether to grant it.

We use these details only to answer this request. No marketing. See the privacy notice for what’s kept and for how long.

Contact support

Send a request

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